File a claim

If your order was lost in transit, never delivered, or arrived damaged, tell us what happened. Protecht reviews every claim and replies by email.

  • Claim window30 days from the date of purchase
  • Reviewed within24 hours
  • What to attachYour tracking number, and a photo if the package arrived damaged

Claim form

Fields marked * are required.

Found in your Protecht confirmation email.
Click to upload or drag a photo here

You will get a decision by email within 24 hours.